Warranty & Returns
Please read and understand our warranty and return policy before placing an order.
THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED
NO REFUNDS OR RETURNS ON ANY LIQUIDS, INCLUDING UNFLAVORED NICOTINE.
WARRANTY ON ATOMIZERS, CLEAROMIZERS, TANKS AND CARTOMIZERS IS DOA ONLY AND MFS MUST BE NOTIFIED WITHIN 48 HOURS OF CUSTOMERS RECEIVING THEIR ORDER
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO MFS
THE DEFAULT WARRANTY PERIOD FOR BATTERIES IS 30 DAYS FOR REPLACEMENT. IF YOUR PRODUCT FAILS AFTER 30 DAYS AND WITHIN 60 DAYS OF RECEIVING IT WE WON'T REPLACE BUT WILL PROVIDE A PRO-RATED STORE CREDIT TO CUSTOMERS ACCOUNT ONCE PRODUCT IS DETERMINED TO BE DECECTIVE BY MFS.
PLEASE TEST ALL PRODUCTS UPON RECIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
Products that are functional, not sold by MFS, determined to be out of warranty or damaged by misuse will be sent back without exchange.
Eligibilty for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failuire. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than MFS are not eligible for exchange.
Use our Ticket System
to initiate a request if you feel you have a defective product. Instructions will be provided after a request is initiated.
Shipping fees are non-refundable.
Due to personal tastes and preferences we are unable to offer returns, refunds or exchanges for e-liquid products. All e-liquid purchases are final.
Requests to correct fulfillment mistakes that are made by MFS resulting in your receipt of incorrect or missing items in your order will be accepted for 48 hours after the receipt of your order.
Requests for missing or incorrect items will not be accepted after 3 days from the date you have received your order.
Please inspect your order immediately upon receipt
and if you feel there is an error please submit a request through our Ticket System
Instructions will be provided once a request is submitted.
Any packages that are returned to us for any reason will be held for 10 days and then discarded. This includes orders that were returned due to an undeliverable address, refused packages, packages that were not picked up, etc. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment. We can also provide a store credit for products included in your Returned Package, but we cannot refund or credit any eLiquid or Nicotine products.