Warranty & Returns
Please read and understand our warranty and return policy before placing an order.
THERE WILL BE NO REFUNDS ISSUED ONCE AN ORDER HAS SHIPPED AND IS IN ROUTE TO THE DESTINATION. REFUNDS CAN BE GIVEN ON ALL NON-LIQUID PRODUCTS IF THE PACKAGE IS SENT BACK TO US.
- ORDERS CANNOT BE CANCELED AFTER THEY HAVE BEEN SUBMITTED.
NO REFUNDS OR RETURNS ON ANY LIQUIDS, INCLUDING UNFLAVORED NICOTINE.
WARRANTY ON ATOMIZERS, CLEAROMIZERS, TANKS AND CARTOMIZERS IS DOA ONLY AND MFS MUST BE NOTIFIED WITHIN 48 HOURS OF CUSTOMERS RECEIVING THEIR ORDER. THIS DOES NOT INCLUDE DEFECTIVE / DOA REPLACEMENT HEADS; DOA REPLACEMENT HEAD ISSUES WILL BE HANDELED AT THE DISCRESION OF OUR EMPLOYEES.
EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US AND EVALUATED. SHIPPING IS AT THE CUSTOMERS EXPENSE FOR PARTS RETURNED TO MFS
THE DEFAULT WARRANTY PERIOD FOR PRODUCTS ARE 30 DAYS FOR REPLACEMENT. IF YOUR PRODUCT FAILS AFTER 30 DAYS AND WITHIN 60 DAYS OF RECEIVING IT WE WON'T REPLACE BUT WILL PROVIDE A PRO-RATED STORE CREDIT TO CUSTOMERS ACCOUNT ONCE PRODUCT IS DETERMINED TO BE DECECTIVE BY MFS.
PLEASE TEST ALL PRODUCTS UPON RECIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.
Eligibility for refunds, repairs or exchanges are limited to products determined to have manufacturing defects or premature failure; MFS reserves the right to refuse a return at the discretion of it's employees. Products that are damaged through misuse, negligence, abuse or modified or repaired by anyone other than MFS are not eligible for exchange.
SHIPPING FEES ARE NON-REFUNDABLE.
Any packages that are returned to us for any reason will be held for 10 days and then discarded. This includes orders that were returned due to an undeliverable address, refused packages, packages that were not picked up, etc. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment. We can also provide a store credit for products included in your Returned Package, but we cannot refund or credit any eLiquid or Nicotine products.
RETURNING / Exchanging PRODUCTS:
We all know mistakes happen when ordering and we always try our best to fulfill any last minute request you may have. More often than not, these requests are sadly not taken care of due to the fact by the time we receive your email request for a change, the package has left the building. MyFreedomSmokes cannot replace or exchange orders that were placed in error by the user; if you wish to have a product exchanged, it must be unopened and in new condition before mailing it to us. The customer must cover shipping both ways for exchanged or returned items.
All orders are shipped via USPS or FedEx. All orders are shipped as quickly as possible, and most ship the same day. Please note, E-Liquids and Unflavored Nicotine are hand mixed per order, and may take slightly longer. Orders placed after 2pm Eastern Time on Friday as well as orders placed throughout the weekend will likely be shipped on Monday, even though we may process them at any time (even Sundays). Due to the backlog of order to fufill on Mondays, all orders placed on Monday will likely ship on Tuesday.
All USPS shipping times (i.e. Priority Mail 2-Day) are merely estimates provided to us by USPS and are NOT GUARANTEED delivery times. Packages shipped using this method may arrive earlier or later than the estimated shipping time. Priority Mail only guarantees delivery within 5 business days and until that window has passed refunds for shipping costs cannot be requested. All USPS First Class International packages are handled my local carriers upon exiting the US. Due to this tracking info is not available in some countries for this shipping method.
Shipping charges are calculated during checkout based on the estimated weight of the order but actual shipping charges could vary depending on products and options chosen. If the actual shipping charge is more than the price paid during checkout we may contact the customer via email or phone to secure payment for the additional charges. We will do our best to use the shipping option chosen, but on rare occasion it may be required that we use a different shipping method or carrier to deliver an order. Therefore, we reserve the right to use the carrier of our choice without the notice or consent of the buyer.
Once a package leaves our warehouse, we are no longer responsible for the package. All questions regarding package tracking and delivery should be directed to USPS (or relevant shipping provider) as we have no control over the package once it leaves our hands. We do not guarantee shipping times or dates. It is the customer's responsibility to track their package and be aware of when it may be delivered.
When shipping problems occur (i.e. tracking information shows package as delivered, but package was not received) it is best to IMMEDIATELY take the tracking number with you to your local post office for further inquiry and request that they locate the package. They often have more information regarding the delivery or may even be holding the package there. The delivery person may also be able to provide further information about where the package was left.
IMPORTANT!: If tracking info shows the package has been delivered but package was not received, then it is required that you notify us within 24 hours of the package being marked as delivered. Unfortunately, if we are not notified within 24 hours of the package being marked as delivered then no recourse is available.
Any shipping inquiries may be directed via our toll free number 1-704-545-7175 or via email at email@example.com.