All orders are shipped via USPS or FedEx. All orders are shipped as quickly as possible, and most ship the same day. Please note, E-Liquids and Unflavored Nicotine are hand mixed per order, and may take slightly longer. Orders placed after 2pm Eastern Time on Friday as well as orders placed throughout the weekend will likely be shipped on Monday, even though we may process them at any time (even Sundays). Due to the backlog of order to fufill on Mondays, all orders placed on Monday will likely ship on Tuesday.
***All USPS shipping times (i.e. Priority Mail 2-Day) are merely estimates provided to us by USPS and are NOT GUARANTEED delivery times. Packages shipped using this method may arrive earlier or later than the estimated shipping time. Priority Mail only guarantees delivery within 5 business days and until that window has passed refunds for shipping costs cannot be requested. All USPS First Class International packages are handled my local carriers upon exiting the US. Due to this tracking info is not available in some countries for this shipping method.
***FedEx Overnight and FedEx 2-Day rates do not include Saturday Delivery. Orders shipped out on Thursday via FedEx 2-Day or Friday via Fedex Overnight service will not arrive until Monday.
Shipping charges are calculated during checkout based on the estimated weight of the order but actual shipping charges could vary depending on products and options chosen. If the actual shipping charge is more than the price paid during checkout we may contact the customer via email or phone to secure payment for the additional charges. We will do our best to use the shipping option chosen, but on rare occassion it may be required that we use a different shipping method or carrier to deliver an order. Therefore, we reserve the right to use the carrier of our choice without the notice or consent of the buyer.
Once a package leaves our warehouse, we are no longer responsible for the package. All questions regarding package tracking and delivery should be directed to USPS (or relevant shipping provider) as we have no control over the package once it leaves our hands. We do not guarantee shipping times or dates. It is the customer's responsibility to track their package and be aware of when it may be delivered.
When shipping problems occur (i.e. tracking information shows package as delivered, but package was not received) it is best to IMMEDIATELY take the tracking number with you to your local post office for further inquiry and request that they locate the package. They often have more information regarding the delivery or may even be holding the package there. The delivery person may also be able to provide further information about where the package was left.
IMPORTANT!: If tracking info shows the package has been delivered but package was not received, then it is required that you notify us within 24 hours of the package being marked as delivered. Unfortunately, if we are not notified within 24 hours of the package being marked as delivered then no recourse is available.
The following image shows the estimated delivery times for shipments via USPS Priority Mail (rural or remote areas may take an extra day or two in some cases):
Any shipping inquiries may be directed via our toll free number 1-704-545-7175 or via email at email@example.com.
All free shipping promotions including our everyday Free Shipping for orders over $75 apply to delivery addresses within the US ONLY. International shipments do not qualify for free shipping and will be charged shipping costs equal to what it costs MFS to ship the package based on the weight and size of the products ordered.
Express and Overnight Shipping:
We understand that our customers need products from us as quickly as we can get them to them. In order to accommodate any customer in need of such hurried assistance, we offer USPS Express Mail and FedEx Standard Overnight Shipping. USPS Express Mail arrives in 1-2 business days. In many cases choosing this shipping option will cause the order to arrive overnight, but this cannot be guaranteed by us or the United States Postal Service, especially for rural or remote areas. FedEx Standard Overnight Shipping will arrive overnight, excluding Saturdays (unless otherwise noted).
Orders utilizing Express or Overnight shipping are processed with high priority to ensure your order is received as quickly as possible. Express and Overnight orders placed after 4pm EST may be shipped the next business day and are not shipped out on Saturday or Sunday. These shipping options only apply to domestic orders.
If your package was damaged during shipping you must contact us within 24 hours of delivery so that we can immediately file a claim with the shipper. It is also important that you hold onto any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed.
Any packages that are returned to us for any reason will be held for 10 days and then discarded. This includes orders that were returned due to an undeliverable address, refused packages, packages that were not picked up, etc. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment.
We have now re-implemented International Shipping. We will ship to select countries, but please read the paragraphs below before placing your order. All USPS First Class International packages are handled my local carriers upon exiting the US. Due to this tracking info is not available in some countries for this shipping method.
International Shipment Liabilities. Freedom Smokes Inc. assumes no liability for international shipments once the package has left our facility. Purchaser is responsible for knowing and understanding the laws regarding the importation of any products ordered into their country. All International Shipments including products that contain nicotine will be shipped with the products clearly labeled as such. Purchaser assumes total liability for shipments confiscated or delayed by customs and is responsible for any duties imposed on shipments or orders.
We are unable to control what carrier handles the package once it leaves the US and are not responsible for packages that are undeliverable, mis-delivered, lost, or stolen.
International shipments that are returned to us for any reason will be held for 10 days and then discarded. Returned packages will not be refunded and no credits will be given. The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment.
Orders are processed and shipped Monday through Friday with the exception of holidays. Tracking numbers are usually sent to the email address provided at checkout within 1 business day of the order being placed. Depending on your email's spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well.
MyFreedomSmokes.com is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.
If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will certainly fix any mistakes that we have made, but we must be notified in a timely manner.