WARNING: This product contains nicotine. Nicotine is an addictive chemical.

FAQs

ORDERS AND SHIPMENTS

We love speaking with our customers and we are happy to answer your call to offer advice, answer questions, and even walk you through placing your order online.  We can direct you to the products you are looking for, explain how to add them to your cart, and even walk you through checkout or setting up your account.  This type of service is always free. 
However, if you choose to have us place the order over the phone for you, then an additional fee will be charged.  The reason for this is a little counterintuitive (why would we charge someone more to spend money with us?), but it really just comes down to how the order is processed. 
Essentially, when your order is placed online our software does all the work to process the order and it automatically goes into our fulfillment process. Unfortunately, this is not the case for orders placed over the phone. When placing an order over the phone all order processing is handled manually by a member of our staff.  Therefore, if you prefer to place your order over the phone a fee of at least $5.95 and up to $10.95 will be charged to cover the costs of the additional work that is required to process your order.  It also serves as a deterrent to placing orders over the phone, which means that we don't need a phone bank full of employees dedicated to taking orders, which in turn lowers our overhead and allows us to charge you less for the products you desire. 
It is often mentioned that security of personal information is one of the main reasons for placing orders via the phone. We at MyFreedomSmokes.com certainly understand the fear of allowing your personal information to get into the wrong hands and have taken every feasible step possible to prevent this from occurring. You can rest assured that all portions of our site in which personal information is entered is properly secured and encrypted for your protection. Also, when placing the order over the phone your payment information is still relayed through the same online gateway to our credit card processor meaning the transaction is no more secure than if you had placed it yourself online.

In order to keep our orders processing and shipping on schedule phone orders cannot be placed on Mondays and may not be available during some periods Tuesday - Friday.  If you are unable to reach someone to place an order when you call, please leave a message with a time that is convenient for you so that we can call you back and make sure you are taken care of properly.

on Sep 30, 2018

If you have looked all over our website and still cannot find the part you need, we probably do not carry it or we are out of stock. We apologize for any inconvenience this may cause as we know that the worst thing that can happen is we not have the product you are looking for.
Don’t forget that we also have a search bar at the top right corner of this page. You can also use that as a tool to help you find your products faster.

on Sep 30, 2018

We do ship to most places around the world; but we do ask for you to be responsible for knowing and understanding the laws regarding the importation of any products ordered into your country.  All International Shipments including products that contain nicotine will be shipped with the products clearly labeled as such. You, the purchaser assumes total liability for shipments confiscated or delayed by customs and is responsible for any duties imposed on shipments or orders. Basically, what we have come to the conclusion on is that if customs checks the package, it will be returned; if they don't check it, it will make its way though. Returned nicotine / liquid packages will not be refunded and no credits will be given.  The package may be re-shipped upon request, but will require payment of a second shipping charge to cover the cost of re-shipment.

on Sep 30, 2018

Please contact us at support@myfreedomsmokes.com and have your tracking number or order number ready so we can immediately look into this for you.

on Sep 30, 2018

If you provided us with the correct email address, you will receive a tracking number in your email once we print out the shipping label. Please allow 12-24hrs for the tacking number to become active and show updates.

on Sep 30, 2018

In this situation, please email us at support@myfreedomsmokes.com with your order number, what was incorrect and the hand written time and initials that are located in the top right corner of the paper invoice in your package. We will get the situation rectified for you promptly.

on Sep 30, 2018

On the CART page, you will find a section at the bottom of the page for you to apply your Reward Points.

on Sep 30, 2018

First, go to the top of the page and click on “My Account”; on that page you will see all your recent orders. If you see a recent order listed along with an order number, that means it is processing and we have the order. If it is not in there, that means we do not have the order and the card was declined. Please make sure that the Billing Address you provided for us is the same that the card merchant has on file for you; if it is not, the card will be declined.
If you have further issues or questions, please send an email to support@myfreedomsmokes.com

on Sep 30, 2018

On the CART page at the bottom of the page, you will see a box where you can add some or all of your store credit to your order.

on Sep 30, 2018

On the CART page at the bottom of the page, you will see a box for you to apply a coupon code. Make sure that the coupon is still valid and you have checked the TOS for the coupon in your email before adding.

To find VALID coupons, please visit THIS LINK.

on Sep 30, 2018

Sadly, we do not. PayPal does not allow merchant accounts that are linked to anything related to eCigs and will terminate the account. We have offered this before in the past but we got shut down. They said the policy changed in Europe with the vaping supply store and they accept it over there, but in Canada and the US they still are not joining with vape supply stores.

Here's some additional information on the subject from Reddit.

on Sep 30, 2018

Due to the volume of orders we receive; we have optimized our fulfillment process to make sure your order gets shipped as fast as humanly possible. Unfortunately, because of this we are often unable to edit or cancel orders once they have been submitted and cannot combine multiple orders placed by a single customer, even if they are shipped to the same address.
This is mainly because by the time we receive your request to edit or cancel your order it is likely already in the order fulfillment stage (past the point of no return) or it has already been shipped. We understand that this may be an inconvenience to you in the unlikely event that you find yourself in this predicament, but we're also pretty sure that you would prefer all of your orders arrive as quickly as possible as opposed to delaying all orders an extra day to allow for a chance to fix the rare mistake. Therefore, we ask that you very thoroughly check your order for mistakes or missing items before submitting to help avoid this situation.

For more on our shipping methods and why we are unable to fulfill those requests, please watch our video about packing and shipping:

on Sep 30, 2018